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The Evolution Of Technology In Retail Customer Experience

Retailers are forever searching for new ways to improve the customer experience and boost sales. We explore advancements in retail technology, and examine how they’ve shaped the retail industry over the years. The modern retail industry emerged in the late 1800s with the introduction of department stores.

8 Steps To Turn Your Customer Service From Good To Excellent

Why is CUSTOMER SERVICE important? • It Keeps The Customers Happy • It Determines How You Do Against The Competition • It Says A Lot About How Long Your Business Will Survive • Helps Public Image Most businesses aim to give their customers good customer service but focussing on increasing those efforts can result in even better results such as ongoing client and customer retention. So how do you go from good customer service to delivering EXCELLENT customer service?

Why Customer Experience Is Paramount To Your Retail Business

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” - Henry Ford Customer service isn’t just about delivering a good experience for customers, it should be an all encompassing attitude by you as a service and product provider.

Discover SMS’s Traffic Solutions at the CQCD 21st Retail Show

SMS Storetraffic was recently in attendance at the CQCD trade expo held at the Palais des Congrès, Montreal the 18th and 19th of March. The Annual Retail Convention is in its 21st year in 2014 and the Convention brought together over 900 participants.
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