10 THINGS CUSTOMERS WANT
eg Ask for feedback!
eg Good service at the tills
eg Make sure you have the proper number of staff to maximize your service level
eg Good customer service principles
eg Transparent return policy
eg Helpful staff
7 Can-do Attitude
eg Focus on solutions.
8 Skilled Service
eg Good product knowledge by staff
9 The Little Extras
eg Good after sales service
eg Polite and courteous staff
TRANSFORM PASSABLE TO INTRIGUING STOREFRONTS WITH THESE TRICKS
A refreshed and enlivened storefront can attract potential customers’ attention, and lead to increased activity and sales.
Clean up outside the store
Remove trash swiftly, hose down the sidewalks, clean exterior windows.
Update & restore signage
Signage that looks well really stands out.
Change your window displays
Change them to reflect the seasons, holidays and other special occasions.
Expand your windows
Consider making windows larger to display more and let in more light.
Unless you close when the sun goes down, exterior lighting is a necessary component for a storefront.
Use signage outside to promote instore deals. Ensure to keep it updated. Create curated areas sush as “Mother’s Day Gift Idea”.
Liven it up
Try adding some large, leafy, colorful potted plants. Many plants are inexpensive and require minimal maintenance.
Replace the front door
A new front door can give the entire storefront new pizazz. Remember, the door is one of the first things people see on their way in and the last thing they see on their way out of your shop.