Pricing

Purchases via our website, regardless of the People counting Plan, come with a 30-day money-back guarantee. 100% of the charges are refunded. Refunds are processed on receipt of the unit at Storetraffic’s office.

Return shipping costs will be assumed by SMS Storetraffic for returns initiated from the USA and Canada only. For more information on our Return policy, including International orders, visit our Shipping and Return Policy page.

Good to know: the 30-day money-back guarantee does not apply to orders of 10 units or more. If you require a large number of people counters, we recommend testing a unit (or a few) of the desired system before placing a large order.

If you’re not sure which people counter you should pick, remember to contact us or book a demo. Our team will help you determine the optimal option for your needs.

Everything you need! PEARL comes with pre-installed AA batteries, mounting brackets with peel-and-stick tape already in place, and a special tool to press the hidden setup button. In other words: PEARL is ready to be installed in just a few minutes—simply download the app and follow the steps.

The 3D SCOPE II LC package includes the HDR camera, a set of covers for recessed or surface mounting, a Power-over-Ethernet (PoE) injector and a professional-grade remote calibration. Once your 3D SCOPE II LC is installed and connected to the Internet, simply schedule a time with our expert technicians to complete the remote calibration and setup of your new people counter.

Our efficient order management process comes with the added benefit of free priority shipping with FedEx or Amazon for purchases shipped to locations in the USA or Canada.

Typically, you’ll receive your package within 3 to 4 business days from the date you placed your order.

For more information on international orders, please visit our Shipping and policy page.

Indeed we do! Every first-time customer who purchases a STANDARD, RETAIL, or REAL-TIME Plan will receive a personal introductory training & onboarding session. Still haven’t booked your session?  Click here

Included in Storetraffic’s 30-day money-back guarantee is the option to downgrade your Plan or people counter at any time within the first 30 days. The first month’s fee will be adjusted accordingly.
After the first 30 days, you can downgrade your software Plan at the end of the term, or at any time if you’re on a Monthly No Contract Plan.

Included in Storetraffic’s 30-day money-back guarantee is the option to upgrade your Plan or people counter at any time within the first 30 days. The first month’s fee will be adjusted accordingly.

We also provide you a 3-month period to firm up your choice.  During those first 90 days, you may upgrade:

• from PEARL to 3D SCOPE II LC
• to a longer prepaid plan
• to a higher-performing software

In any case, you’ll still get all applicable discounts.

Example: 2 months ago, you purchased a STANDARD Plan for 1 year with the PEARL People Counter. You now want to upgrade to 3D SCOPE II LC with the REAL-TIME Plan for 3 years. Not a problem. You’ll only need to pay for the price difference between the two options.

After the first 3 months, you can also upgrade from PEARL to 3D SCOPE II LC at any time. You’ll pay the price listed for the 3D SCOPE II LC People Counter as per your current software Plan, for as long as this Plan is active. You may also upgrade your software Plan by paying the difference for the term’s remaining.

Example: 9 months ago, you purchased a 1-year STANDARD Plan with the PEARL device. You now want to upgrade to 3D SCOPE II LC. As long as the Plan is active, you’ll simply need to pay the cost of the 3D SCOPE II LC People Counter to upgrade ($895).

You can add devices at any time, but the software Plan needs to be the same. However, the terms and the type of equipment can be different and will work together seamlessly. Good to know: if there are issues with your selection, our customer service department will contact you directly. 

Unless you change or cancel in advance—you can do so easily from our online portal—you’ll be automatically renewed for the same Plan at the current price of said Plan. If you continue to use the same people counter device during a new term, you’ll only be paying for your software Plan.

This Plan provides flexibility for those who need it. Think of it as a one-month commitment only. After the first month expires, you’re free to cancel, downgrade or upgrade.
Note: if you’re downgrading, some configurations related to features in higher Plans will be lost. If you return to a higher-performing Plan in the future, you will need to set configurations once again.
You can also pause your service for up to 6 months a year on a monthly plan. You won’t have access to the software during this period, but you will keep all personalized configurations.

Discounts are available. They start at 5+ units.  Contact us or book a pricing information session. We can look at the best option for your needs.

We provide a 10% discount for non-profit organizations. Contact us for a discount request.

Contact us. We can provide you with a digital quote, without tax.

We don’t provide financing options. However, we offer NET30 payment terms when more than 5 units are purchased, or when required for public & community organizations.

Recurring fees are by credit card unless the amount is over $200/month or $2,400 annually—a credit check is then required. Contact us so we can discuss your options.

The PEARL People Counter is super simple to install. The free Storetraffic mobile app guides you through the easy process step by step. Each PEARL sensor comes premounted with high-strength sticky tape. Follow the steps, peel off, and stick! Note: We do not recommend PEARL for doors opening inwards or for fully automatic doors (sliding or otherwise). The latter typically have an infrared safety sensor that interferes with PEARL.

3D SCOPE II LC requires just one Ethernet cable (cat5 wire). This camera-based people counter comes with its own PoE power injector at no extra cost, which provides power and Internet connection over the same cable. Follow the steps listed here for the installation. If you need additional help, contact Storetraffic’s support team.

Requesting the services of your trusted local installer will usually be the most straightforward and lowest cost option to complete the mounting of a 3D SCOPE II LC People Counter. Once installed, contact the Storetraffic support team. They’ll ensure the appropriate calibration of the people counter remotely. For large deployment and special projects, we can provide a turn-key experience with the help of our trusted Storetraffic partners OR we can train your installers free of charge, ensuring optimal installation at the lowest cost.

Our support service covers technical and how-to issues. It’s free and available by chat and email. We typically respond to chat messages in less than 1 minute, and to emails within 24 hours maximum—one of the many reasons our Storetraffic team receives a 98% score for customer satisfaction!

For issues too complex to resolve by chat or email, our agents will invite you to book a phone call using Storetraffic’s electronic calendar tool. Troubleshooting can then be done one-on-one with a Storetraffic expert.

Using this type of communication standard, we ensure that none of our customers ever have to hold the line to speak to an agent.

Yes, if you feel our previous Plan is a better match for your needs, you are free to keep it. It will apply to all your devices and locations. However, you won’t be able to mix and match with new Plans.

You will still be able to purchase a people counter online. Simply use the LITE Plan option, and add a subscription to your Plan after your purchase. If you have any questions, contact [email protected], we’ll be happy to help.

PEARL is a smart break-beam type of people counter. It captures any person walking normally, in or out, as long as the sensors for the beams are not obstructed. As such, it’s important to note that PEARL will not work for doors opening inwards. Also, we do not recommend it for fully automatic doors (sliding or otherwise). The latter typically have an infrared safety sensor that interferes with PEARL.

PEARL will also count every entry or exit as long as only one person walks normally through the beam at the same moment—the case for most entrances—and as long as the person is at least 54 inches tall (i.e., an adult). With the above-mentioned factors, PEARL’s accuracy can be upwards of 98%; it simply works!

The 3D SCOPE II LC People Counter comes with a 2-year Product Warranty, which includes a 2-year Accuracy Guarantee. 3D SCOPE II LC’s accuracy can reach 99%+ when counting adults. Its typical accuracy score is 98%, while the minimum acceptable is 95%. If you have any doubts about the device’s accuracy, our support team will perform several tests, record an audit or recalibrate the counter remotely. Audit results, with video, can be sent to you to confirm the device is working correctly.

Please note that the Accuracy Guarantee does not apply if the device has been moved, is not placed correctly, or if the architecture/design of the entrance changes due to renovations.

We put a lot of work into our solutions so that you won’t need the support required by other systems on the market. 

Indeed, 98% of our system’s actions and operations can be accomplished simply through the user interface, including the configuration of integrations and imports/exports of data. Should you still require helpful input, our support agents are always one chat or email message away. Our Knowlegde Base is regularly updated as well. 

Only the following support situations will be invoiced: 

• Custom software development or integration. 

• If you demand that Storetraffic’s support team completes steps/tasks in the software interface on your behalf. 

• Audits and calibration of the 3D SCOPE II LC People Counter: after the 2-year Accuracy Guarantee, if you want additional audits to be performed, regardless of a previous audit confirming the system works properly. Good to know: camera-based people counters don’t require frequent audits. When calibrated correctly, they just work. 

• Additional personalized training, i.e., beyond the introductory training sessions. 

Storetraffic will process international orders placed through its secure e-shopping platform. For destination countries other than the United States and Canada***, shipping fees, including the cost of freight, and other shipping expenses, will be charged to the Payment Method upon shipment.

Current flat-fees for orders from our Website are as follow:

• Countries in Europe: $59 USD per order
• Other Countries: $99 USD per order

What’s more: when ordering from Storetraffic, you are responsible for assuring that the product can be lawfully imported to your country. Recipients* of international shipments may be subject to import fees (taxes and customs duties), charged by the destination country’s customs office. Import fees vary according to the customs regulations of the destination country**.

*The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.

**Customs policies vary widely and some countries don’t charge import fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

***We do not ship to Mexico, Colombia, El Salvador, Costa Rica, Panama, Honduras, Guatemala, Bellize, Nicaragua. These countries are handled by our partner ESKBAL (www.eskbal.com)

You can consult Storetraffic’s Terms and conditions here.