Free shipping: limited to orders shipped to the 48 contiguous states and to Canadian provinces.
30-day money-back guarantee: in order to be eligible for a refund, the Customer must communicate with us within 30 calendar days of the purchase to obtain a RMA number. The 30-day money-back guarantee does not apply to orders of 10 units or more.
The product must then be received at Storetraffic’s office within 10 business days, and be in the same condition that you received it and undamaged in any way. Returning the PEARL People Counter’s mounting brackets is not required.
After we receive the item, our team will inspect it and process the refund. The money will be refunded using the original payment method for purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days, you will not be eligible for a refund.
Invoices for products are issued upon shipment by SMS Storetraffic. The Customer remains primarily responsible and liable for complete and timely payment of all invoices issued hereunder.
If you require our W-8ECI Form, it can be downloaded here.
SMS Storetraffic ships with Fedex Express, unless otherwise requested. Title and risk of loss to products shall pass to Customer upon shipment from SMS Storetraffic facility. In no event shall SMS Storetraffic have any liability for loss or damage during shipment. SMS Storetraffic shall endeavor to initiate shipment within 2 business days. SMS Storetraffic shall not be liable for any delay in delivery or failure to notice such delay.
All products (except batteries) are covered by the standard 2-year warranty period, beginning with the reception of said products. Contact [email protected] to initiate a warranty claim. No return or exchange will be accepted without a valid RMA number.
Some of our products, such as the different 3D SCOPE II LC models, can record or display video through their Web interface. It is your responsibility to respect local laws regarding viewing or recording videos in your location when using these features. A typical example is that you may need to mention that your customers are being filmed while in your location.
Software subscription to T.M.A.S. SaaS will renew automatically on expiration, calculated by adding the subscription period to the invoice date. Automatic renewal can be cancelled before the next renewal using the Manage License windows in T.M.A.S. or by contacting [email protected]. Usage of the software is subject to SMS Storetraffic’s terms and conditions.
Unlimited users: users must be employees or consultants of the Customer. SMS Storetraffic reserves the right to limit abusive usage.
Unlimited API calls: there are no limits on the number of calls, but a rate-limiter by IP applies. SMS Storetraffic can also request the Customer to make changes to the API calls if SMS Storetraffic deems the usage to be abusive or sub-optimal.
Calibration and audit limitations: SMS Storetraffic will work diligently with the Customer to resolve accuracy concerns. SMS Storetraffic will perform tests and an audit that is accessible on-demand by the Storetraffic Customer. To protect against abusive requests, SMS Storetraffic reserves the right to emit a final official opinion on accuracy after performing tests and an audit.
Accuracy Guarantee does not apply if the device has been moved, is not placed correctly, or if the architecture/design of the entrance changes due to renovations.
Pricing, terms and conditions are subject to change.
Occupancy Limitation: no people counting devices on the market can guarantee 100% accuracy. As such, our solution does not come with a 100% accuracy guarantee regarding occupancy figures. Yet, the data remains infinitely more accurate than manual counting.
As an SMS Storetraffic client, you understand that the solution’s ability to report on occupancy can be affected by limiting factors. For instance: issues with your WiFi network, someone or something blocking the counting device’s signal, or a person entering that takes a step back and walks in again. Errors could therefore add up over time. That’s why you can configure your people counter to reset occupancy daily or weekly, and why we advise users to keep an eye on occupancy numbers to make adjustments when needed through the app or software.
If you are ever dissatisfied with the occupancy accuracy, you can take advantage of our Accuracy Guarantee service or 30-day money-back guarantee. SMS Storetraffic accepts no legal liability and provides no other recourse.
Our Experts always standing by and eager to help.