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Terms and Conditions

Shipping to USA or Canada: Any applicable customs fees, duties, and shipping costs for purchases shipped to locations in the USA or Canada are paid for by SMS Storetraffic.com, and are included free of charge to you. If sales taxes need to be collected, they will be clearly and collected at checkout.

International Orders (Outside USA and Canada): Storetraffic will process international orders placed through its secure e-shopping platform. For destination countries other than the United States and Canada***, shipping fees, including the cost of freight, and other shipping expenses, will be charged to the Payment Method upon shipment.

Current flat-fees for orders from our Website are as follow:

  • Countries in Europe: $59 USD per order
  • Other Countries: $99 USD per order

What’s more: when ordering from Storetraffic, you are responsible for assuring that the product can be lawfully imported to your country. Recipients* of international shipments may be subject to import fees (taxes and customs duties), charged by the destination country’s customs office. Import fees vary according to the customs regulations of the destination country**.

*The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.

**Customs policies vary widely and some countries don’t charge import fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

***We do not ship to Mexico, Colombia, El Salvador, Costa Rica, Panama, Honduras, Guatemala, Bellize, Nicaragua. These countries are handled by our partner ESKBAL (www.eskbal.com)

SMS Storetraffic ships with Fedex Express or ships from Amazon warehouses. Title and risk of loss to products shall pass to Customer upon shipment from SMS Storetraffic facility. In no event shall SMS Storetraffic have any liability for loss or damage during shipment. SMS Storetraffic shall endeavor to initiate shipment within 2 business days. SMS Storetraffic shall not be liable for any delay in delivery or failure to notice such delay.

To limit the potential for fraud when shipping internationally, SMS Storetraffic reserves the right to refuse an order. In this case, your credit card will be reimbursed. Should this occur, we will communicate with you and offer details or alternatives.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.

Return shipping costs will be assumed by SMS Storetraffic for returns initiated from the USA and Canada only.

The product must be in the same condition that you received it and undamaged in any way, except for the mounting brackets, which are not required to be returned.

After we receive your item, our team of professionals will inspect it and process your refund.

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Invoices for products are issued upon shipment by SMS Storetraffic. For orders that are not pre-paid by credit card, the Customer remains primarily responsible and liable for complete and timely payment of all invoices.

If you require our W-8ECI Form, it can be downloaded here. All products (except batteries) are covered by the standard 2-year warranty period, beginning with the reception of said products. Contact techsupport@storetraffic.com to initiate a warranty claim. No return or exchange will be accepted without a valid RMA number.

Some of our products, such as the different 3D SCOPE II LC models, can record or display video through their Web interface. It is your responsibility to respect local laws regarding viewing or recording videos in your location when using these features. A typical example is that you may need to mention that your customers are being filmed while in your location.

Software subscription to T.M.A.S. SaaS will renew automatically on expiration, calculated by adding the subscription period to the invoice date. Automatic renewal can be canceled before the next renewal using by contacting  success@storetraffic.com. Usage of the software is subject to SMS Storetraffic’s terms and conditions. Software renewal will automatically be charged to your payment method on file (i.e. Credit card if you ordered online), this can be changed by contacting success@storetraffic.com or by in the software in the Manage Subscription window.

Unlimited users: users must be employees or consultants of the Customer. SMS Storetraffic reserves the right to limit abusive usage.

Unlimited API calls: there are no limits on the number of calls, but a rate-limiter by IP applies. SMS Storetraffic can also request the Customer to make changes to the API calls if SMS Storetraffic deems the usage to be abusive or sub-optimal.

Calibration and audit limitations: SMS Storetraffic will work diligently with the Customer to resolve accuracy concerns. SMS Storetraffic will perform tests and an audit that is accessible on-demand by the Storetraffic Customer. To protect against abusive requests, SMS Storetraffic reserves the right to emit a final official opinion on accuracy after performing tests and an audit.

Accuracy Guarantee does not apply if the device has been moved, is not placed correctly, or if the architecture/design of the entrance changes due to renovations.

Pricing, terms, and conditions are subject to change.

Occupancy Limitation: no people counting devices on the market can guarantee 100% accuracy. As such, our solution does not come with a 100% accuracy guarantee regarding occupancy figures. Yet, the data remains infinitely more accurate than manual counting.

As an SMS Storetraffic client, you understand that the solution’s ability to report on occupancy can be affected by limiting factors. For instance: issues with your WiFi network, someone or something blocking the counting device’s signal, or a person entering that takes a step back and walks in again. Errors could therefore add up over time. That’s why you can configure your people counter to reset occupancy daily or weekly, and why we advise users to keep an eye on occupancy numbers to make adjustments when needed through the app or software.

If you are ever dissatisfied with the occupancy accuracy, you can take advantage of our Accuracy Guarantee service or 30-day money-back guarantee. SMS Storetraffic accepts no legal liability and provides no other recourse.

USD United States (US) dollar