No. Every counter includes our Free App — hourly traffic, IN/OUT breakdown and 4 weeks of history. It's one app for everything, never one app per device: mix PEARL and 3D SCOPE counters at the same location, and manage all your locations from the same app. Upgrade to a paid plan whenever you need more; one plan covers every device in your order.

Yes. Within the first 30 days you can upgrade or downgrade freely, and upgrades stay open for 90 days — you only pay the difference. After that, upgrade any time; downgrades take effect at the end of your term (or any time on the Monthly plan). Unless you change or cancel, your plan renews automatically at the then-current price.

PEARL is self-install: each sensor comes pre-mounted with high-strength sticky tape and the free app guides you step by step — peel, stick, done. 3D SCOPE II LC mounts above the entrance and needs a single Ethernet cable (PoE injector included — power and data on the same wire); most customers have a local installer run the cable. Once it's connected, we calibrate it remotely — included in the price.

Priority shipping is free to the United States and Canada — your order typically arrives within 3 to 4 business days.

30-day money-back guarantee on orders of up to 5 units — 100% refunded, and we cover return shipping from the US and Canada. Every counter also carries a 2-year warranty with express replacement service.

Yes — order what you need. Our system recognizes existing customers automatically: within about 10 minutes of your purchase, any software plan you already have (or hardware rebate you're entitled to) is credited back to your original payment automatically, your new devices are linked to your existing subscription, and you receive an email showing the exact adjustment.

Yes. Non-profits: get 10% off instantly — open "Tax-exempt or non-profit organization?" in the order summary, verification is automatic (under 10 seconds), and US 501(c)(3) organizations also get sales-tax exemption. Volume discounts apply automatically as soon as your cart holds 5 or more counters. NET30 terms are available for orders of more than 5 units and for public organizations.

Yes — we ship internationally: a flat $59 USD shipping fee per order to Europe and $99 USD to other countries. Import duties and customs clearance in the destination country are the customer's responsibility.

Yes, it goes by many names: people counter, door counter, foot traffic counter, retail traffic counter, customer counter, visitor counter, and patron counter in libraries. They all count the people who walk in and out of your entrance. Our counters work in every one of these settings, and our customers include retail stores, small and medium retailers, libraries, malls, museums, places of worship and buildings.