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In terms of retail history and excellence, Macys and Harrods are synonymous. Both are destination retail stores when people travel to where the stores are located. Up until recent years, Harrods was a store that could only be visited in the UK capital of London, this however is changing. Macy’s is a retail name that is distinctly North American...

Climate Change in the News Climate change and the environment are topics that we are consistently hearing more and more about over the last number of years. Just recently we saw various well organised parades and demonstrations in relation to climate change around the world. These all managed to grab major headlines due to the presence of some high profile celebrities like actor Leonardo Di Caprio and model Cara Delevinge.

Retail commercial space has always been big business. Over the years many new retail shopping mall developments have been created to satisfy the demands of consumers. Some areas around the world command higher rents and prices than others and of course that depends on demand and footfall.

Retail rental rates obviously vary depending on location but the changes in retail rental rates over the last 5 years has been substantial. City centre areas and areas with high population density usually equals high footfall, therefore equating to higher retail rental prices.

Retailers are forever searching for new ways to improve the customer experience and boost sales. We explore advancements in retail technology, and examine how they’ve shaped the retail industry over the years. The modern retail industry emerged in the late 1800s with the introduction of department stores.

Why is CUSTOMER SERVICE important? • It Keeps The Customers Happy • It Determines How You Do Against The Competition • It Says A Lot About How Long Your Business Will Survive • Helps Public Image Most businesses aim to give their customers good customer service but focussing on increasing those efforts can result in even better results such as ongoing client and customer retention. So how do you go from good customer service to delivering EXCELLENT customer service?

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” - Henry Ford Customer service isn’t just about delivering a good experience for customers, it should be an all encompassing attitude by you as a service and product provider.